In the name of of Allah the Merciful
On this page you will find everything that interests you about orders, shipping and returns.. The store reserves the right to update it
Store working days:
- From Sunday to Thursday.
- The first four days of holidays are off for the store and are not considered working days
- Any working days mentioned in the remaining steps are the store's working days
Technical support
- Technical support for the customer is available on working days through the available and approved means of communication from four in the afternoon until ten in the evening (and in Ramadan from eight in the evening until two in the middle of the night)
- The only supported means of communication are WhatsApp.
Requests:
- Before paying, the customer must review the available means.
- Before ordering please read the product description carefully.
- After completing the order, the modification to the order is not available and the customer can cancel the order himself through the site before starting to prepare it
- After starting to implement or prepare the application, or the policy has been issued, the application cannot be canceled or returned
- In the notes field on the product, the customer can write his comments and they will be implemented as possible and not obligatory for the store
- You can find in the product description all the information known to us about the product. If you have any inquiries or find a lack of information, please contact us through the available means of communication.
- The date of chickpeas for coffee is available in the product description and the product will be sent with an identical or newer chickpea date, knowing that the date of chickpeas is subject to change daily.
- If the date of the chickpeas is not available, it is the responsibility of the customer to ask about it, and if the purchase was made without asking, it is subject to any date..
- The order is considered confirmed only after payment and confirmation of the order, the receipt must be attached for bank transfer requests..
- The customer provides the store with a clear address and contains the name and the street next to it, the house and neighborhood number, and a prominent landmark next to the address, and the lack of this information is considered a lack of the address
- The customer is obligated to provide the store with full information in English in the event that the shipping company is DHL and failure to provide us with this causes a lack of address
Exchange and Return :
- The customer has the right to replace or return the products if they arrived damaged or unusable, provided that the store is notified (from
Through the available means of communication) within three working days of receiving the request.
- Return or exchange is not required for coffee, chocolate and food
- Return or exchange is required for other products within three working days after receiving the order from the customer, and shipping is at the customer's expense
Shipping :
- The store does not modify the address..the shipping company delivers the address according to what the customer wrote
- The order is delivered to the shipping company within three working days.
- The shipment is delivered to the address or branch in his city, according to what is available with the shipping company
- The exact shipping time is an approximation and may extend for a longer time up to 15 working days after shipment
- The time is calculated after the order is delivered to the shipping company.
- Shipping delay due to lack of information excuses the store from responsibility for the delay
- Returning the shipment due to lack of information, the customer bears the value of returning the shipment to the store and shipping it again.
- The store has the right to change the shipping company, if it is in the interest of the request (to speed up the shipping process of the order, for example)
- After the order is shipped, the customer follows up the order with the shipping company to ensure it is received on time.
- If the customer does not receive a message with the tracking number, it is the customer’s responsibility to communicate with the store to provide him with the tracking..
- In the event that the shipment is delayed for the customer due to the shipping company, the store will bear the compensation
